The mediator meets with each party individually to understand their perspective, identify key issues, and set clear expectations. This step ensures that everyone feels heard and comfortable before the mediation session.
In a neutral and respectful environment, both parties come together with the mediator to openly discuss the issues. The mediator guides the conversation, helping to clarify misunderstandings, express feelings, and explore potential solutions.
The mediator helps the parties work towards a mutually beneficial agreement. Once a solution is agreed upon, the mediator documents the terms, ensuring clarity and commitment from both sides. The goal is to create a lasting resolution that promotes collaboration and trust.